Privacy Policy

1. Information We Collect

We collect the following categories of information:

• •Account Information: Email address, username, password (stored securely as a hash), Discord handle (optional)
• •Order Information: In-game character names, server/region selections, purchase history
• •Payment Information: Processed entirely by PayPal and Stripe. We store only the last 4 digits and payment method type for reference
• •Technical Data: IP address, browser type and version, device type, operating system, pages visited, time and date of visits
• •Communication Data: Support inquiries, correspondence, and optional survey responses

2. How We Use Your Information

Your information is used for:

• •Processing and fulfilling your orders
• •Communicating order status, delivery updates, and support responses
• •Improving our platform, content, and user experience
• •Fraud prevention, security monitoring, and enforcement of our Terms of Service
• •Sending service-related emails (order confirmations, policy updates) — not marketing emails without consent

3. Cookies & Tracking

We use cookies and similar technologies for essential platform functions and analytics:

• •Essential Cookies: Required for authentication, session management, and platform operation
• •Analytics Cookies: We use Vercel Analytics and Google Analytics (anonymized) to understand how users interact with our site
• •Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.

4. Third-Party Services

We use trusted third-party services to operate our platform:

• •PayPal & Stripe: Payment processing — your payment data goes directly to them, never stored on our servers
• •Supabase: Authentication and database services
• •Vercel: Hosting and deployment platform
• •Google Analytics: Anonymized usage analytics

Each third party operates under its own privacy policy. We require all partners to maintain industry-standard data protection.

5. Data Security

We implement industry-standard security measures: all data transmitted via TLS/SSL encryption, passwords are hashed and salted, access to personal data is restricted to authorized personnel only, and we conduct regular security reviews. While no system is 100% secure, we continually update our practices to match evolving threats.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Order records are retained for legal and accounting purposes (minimum 3 years). You may request deletion of your account and associated data — some records may be retained as required by law.

7. Your Rights (GDPR & CCPA)

Depending on your jurisdiction, you have the following rights regarding your personal data:

• •Right to Access: Request a copy of the personal data we hold about you
• •Right to Rectification: Correct inaccurate or incomplete data
• •Right to Deletion: Request deletion of your personal data ("right to be forgotten")
• •Right to Data Portability: Receive your data in a machine-readable format
• •Right to Opt Out (CCPA): Opt out of the sale of your personal information — we do not sell data
• •Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at support@gamegoldlab.com. We respond to all requests within 30 days.

8. Children's Privacy

GameGoldLab is not intended for users under 18. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided us with personal data, we will delete it immediately.

9. International Data Transfers

Your data may be processed in countries where our servers and service providers are located. We ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses where required by applicable law.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes are posted on this page with an updated "Last updated" date. For material changes, we notify registered users via email or platform notification.

11. Contact

For privacy-related inquiries, data requests, or concerns:

• Email: support@gamegoldlab.com
• Contact form: Submit a request